Over time, client feedback starts to sound familiar in the best way. The same themes come up again and again, and they tell us a lot about what actually makes a trip feel different when someone works with our team.
Here are a few things our clients consistently point out, and what that means for future travelers.
Thoughtful Details That Feel Personal
One of our favorite pieces of feedback came after an anniversary trip. While planning, we quietly asked the husband for their wedding photo and coordinated with the hotel to have it printed, framed, and waiting in their room with a handwritten note. The surprise meant everything, and the message we received after said it all.
Clients often comment on how Susan “goes above and beyond to provide the small things that truly matter.” These are the details that turn a nice trip into a meaningful one, and they are never accidental.
What this means for you: your trip is planned with intention, care, and an understanding of why the experience matters to you.
A Planning Process That Feels Easy
Many clients mention how smooth and stress free the process feels. From flights and transportation to hotel views and timing, everything is handled thoughtfully so plans come together seamlessly.
One couple shared how everything on their Maui trip “just went according to plan,” while another said they did not have to do anything except show up and enjoy.
What this means for you: fewer decisions, less stress, and the confidence that the details are covered.
Support When Things Do Not Go Perfectly
Travel is not always flawless, and clients notice how we show up when small issues arise. One traveler mentioned a minor transportation delay that we resolved immediately, securing a refund while they relaxed and enjoyed their first drink.
Clients consistently mention how responsive, professional, and calm our team is when something needs attention.
What this means for you: you are not navigating issues alone, and problems are handled quickly and quietly.
Relationships That Go Beyond the Booking
This past Christmas, we sent handwritten cards to our clients simply to say thank you. The response we received was overwhelming. Clients shared how meaningful it felt to be remembered and appreciated.
One review noted that even outside of travel planning, our team is “incredibly kind, helpful, and considerate,” and that genuine care is what sets us apart.
What this means for you: you are not just a reservation. You are someone we truly value working with.
What This All Adds Up To
Clients describe working with Susan, McKenzie, and the rest of the team as friendly, patient, supportive, and personal. Many say they never thought they would use a travel advisor, and now they would never travel any other way.
As a boutique, mother daughter led agency, we work with a limited number of clients so we can provide this level of care. Our industry relationships, including our Virtuoso network, help support the experience, but the heart of our work is always personal.
If you are looking for thoughtful planning, calm support, and an experience that feels designed around you, this is what you can look forward to.
